Terms & Conditions | Kuptz Steel Fence

1. Key Terms

Throughout this agreement, a few terms are used for brevity:

You / Customer	The purchaser named on the estimate, invoice, or sales order.
We / Kuptz Steel Fence	Kuptz Steel Fence LLC — the seller of materials.
Products	All fence panels, gates, posts, hardware, accessories, coatings, and related goods.
Installer	Any independent contractor or third party you engage to install your materials.

2. Our Complete Agreement

This document — together with your approved quote, invoice, shipping documentation, warranty, and any written communications we both reference — forms the complete agreement between us.

Important

Any changes to these terms must be confirmed in writing by an authorized Kuptz Steel Fence representative. Verbal conversations, installer statements, and informal discussions are not binding modifications.

3. Placing Your Order

All quotes are proposals until both parties confirm. The quote outlines the materials needed to bring your project to life. We encourage you to review all details carefully and connect with your salesperson before making any payment. We want to make sure everything you need for your installation is correct. Your quote will become final once you do any of the following:

Approval of the quote
Pay a deposit or full invoice
Complete our shipping survey
Accept delivery of materials

Once confirmed, your pricing, quantities, and specifications are locked in.

4. After You Order — What to Expect

Following order confirmation, we'll send you a welcome package that may include:

A copy of your approved estimate or proposal
Warranty documentation
A shipping information request
Delivery and unloading guidelines
Invoice and payment instructions

Please review all materials carefully. Confirming accuracy upfront helps avoid delays and ensures your order arrives exactly as expected.

5. Pricing, Taxes & Payment

Prices are confirmed at the time of order acceptance. Here's a summary of payment-related items:

Your responsibility	Sales tax, use tax, freight charges, delivery surcharges, and any applicable government fees.
Tax exemptions	Submit documentation before final invoicing for exemption consideration.
Payment timing	Invoices are due per the stated terms on your invoice.
Late balances	May accrue interest at 1.5% per month (or the legal maximum, whichever is less).
Production holds	We may pause production or shipment if a balance remains unpaid.

6. Order changes, cancellations, and returns

Because we source and reserve materials exclusively for your project, we're unable to accept returns or offer refunds once payment has been received.

Changes to confirmed orders require written approval and may affect pricing or delivery timing.
Custom orders cannot be cancelled once production has begun.
Cancellation fees are 5% of the invoice total, plus 50% of shipping cost if the order is already scheduled for shipping.

We want to get your order right the first time — reach out early if you have concerns.

7. Shipping, Delivery & Unloading

Delivery dates are estimates. Carrier timing can vary, and we are not liable for delays caused by freight carriers.

What we need from you for a smooth delivery:

Communication with the shipper to schedule your delivery
Clear site access for the delivery vehicle
Appropriate unloading equipment and labor
Safe storage for materials after drop-off

Responsibility for the products transfers to you upon pick up by the carrier at our warehouse.

When an order is picked up by a third party, our team will walk through a full inventory review with them and collect signed confirmation that everything was received in full. Please note that once materials leave our warehouse with a third-party carrier or representative, responsibility for safe delivery transfers to the party handling transportation.

8. Inspecting Your Delivery

We want you to be completely satisfied with everything you receive. Please inspect and count all materials as soon as your order arrives, and let us know right away if anything looks off.

We're committed to making it right for any concerns reported within 90 days of delivery. After 90 days, orders are considered complete and closed out.

Please inspect all materials at the time of delivery

Claims for shipping damage, missing materials, quantity shortages, or visible defects must be submitted in writing with supporting photographs within 72 hours of delivery. Claims received after this window may not be honored.

9. Storing Your Materials

To protect your investment before installation, please store all products:

In a dry, well-ventilated area, off the ground
Away from standing water
Per the installation guidance included with your order

Improper storage can void warranty coverage, so following these steps protects your purchase.

10. Installation

Kuptz Steel Fence is a materials supplier, not an installation contractor. We do not supervise, employ, or control any installer.

As the customer, you are responsible for:

Choosing and vetting your installer
Site preparation and layout verification
Confirming accurate measurements
Obtaining required permits
Installation methods and labor performance

Installer referrals are a courtesy only

Any installer information we share is provided as a convenience, not an endorsement. We encourage you to independently verify credentials, insurance, and references. We are not responsible for installer workmanship, delays, representations, or damages.

11. Product Warranty

Your warranty coverage is fully detailed in the separate Warranty Agreement provided at purchase.

What warranty does not cover:

Labor, equipment, or excavation costs
Freight or reinstallation charges
Temporary fencing during repair
Loss of use, animal injury, or property damage

12. Warranty Exclusions

The following conditions are not covered under warranty:

✗ Improper installation

✗ Improper storage

✗ Product alteration or misuse

✗ Ground movement

✗ Vehicle or livestock impact

✗ Corrosion from external factors

✗ Failure to maintain coatings

✗ Acts of God or weather events

Fence performance varies based on animal type, usage intensity, environmental exposure, and maintenance. Proper care extends product life significantly.

13. Our Liability to You

We stand behind our products. If an issue arises that is our responsibility, our total liability is limited to the amount you paid for the affected products.

We are not liable for

Consequential or incidental damages, lost profits, business interruption, livestock losses or injuries, replacement labor costs, or delay-related damages.

14. Events Beyond Our Control

Occasionally, circumstances outside our control can affect production or delivery timelines — including weather, transportation disruptions, supply shortages, labor interruptions, utility outages, or government actions. In these situations, delivery schedules will be extended accordingly, and we will communicate updates as promptly as possible.

15. Governing Law

This agreement is governed by the laws of the State of Colorado. Any disputes will be resolved exclusively in the courts located in Colorado.

16. Resolving Concerns

Before any formal legal action, both parties agree to make a genuine, good-faith effort to resolve the issue directly for a period of 30 days following written notice. We value our customer relationships and prefer conversation over litigation.